Complaints procedure

Do you have a complaint about our products or our service? We are, of course, very sorry to hear that. This page provides more information about our complaints procedure.

This page is based on information from the general terms and conditions (article 14) that apply to the Complaints Procedure.

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it can happen that an order gets damaged during transport or that something else occurs that allows you to claim warranty. By law, you are obliged to report the defect to us within two months of its discovery. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

Complaints

It can always happen that something doesn't go entirely as planned. We recommend that you first notify us of any complaints by emailing info@kinderboekenland.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

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